1. Introduction

Welcome to The White Door.
These Terms & Conditions (“Terms”) govern your access to and use of the website, services, and online booking platform operated under the brand name The White Door.

By accessing this website or making a booking/payment, you agree to be bound by these Terms. If you do not agree, please do not use the website or services.

2. Brand & Legal Entity Disclosure

The White Door is a brand offering salon, spa, beauty, and wellness services.

All online payments, billing, settlements, and financial transactions made through this website are processed and collected by:

Sana Hospitality Services Pvt Ltd
R701, R701 PART, MIDC ROAD,
TTC INDUSTRIAL AREA, MIDC RABALE,
NAVI MUMBAI - 400701

Sana Hospitality Services Pvt. Ltd. is the authorized payment, billing, and settlement entity for transactions made on this website.

By proceeding with any payment, you expressly authorize Sana Hospitality Services Pvt. Ltd. to collect payments on behalf of The White Door.

3. Services Offered

The White Door provides curated spa, salon, and beauty services, including hair styling, hair treatments, colouring, grooming, skincare, and related personal care services offered at its physical studio locations.

Services are rendered in-person at designated premises and are subject to prior appointment confirmation.

All services are subject to:

• Availability
• Appointment confirmation
• Operational feasibility at the selected location

4. Health & Medical Disclaimer

Clients are required to disclose any medical conditions, allergies, pregnancy, skin sensitivities, or ongoing treatments prior to availing services.

The White Door shall not be held liable for adverse reactions resulting from:

• Undisclosed medical conditions
• Client negligence in following post-treatment advice
• Pre-existing sensitivities

Services are not a substitute for medical treatment or diagnosis.

5. Bookings & Appointments

A booking shall be considered confirmed only upon receipt of payment (where applicable) and confirmation from The White Door via SMS, email, or WhatsApp communication.

• Bookings made via the website are request-based and subject to confirmation.
• Appointment slots are allotted on a first-come, first-served basis.
• The White Door reserves the right to reschedule or cancel appointments due to operational reasons, staff unavailability, or unforeseen circumstances.

6. Payments

Online payments are processed through secure third-party payment gateways.

All payments are collected by Sana Hospitality Services Pvt. Ltd.

The White Door reserves the right to revise pricing at its sole discretion without prior notice.

Payments must be completed to confirm bookings unless otherwise stated.

7. Cancellation & Refund Policy

Cancellation and refund requests are governed by the Cancellation & Refund Policy available on the website.

Refund eligibility depends on:

• Time of cancellation
• Nature of the service booked
• Operational costs already incurred

No refunds may be issued for no-shows or late cancellations, unless explicitly mentioned.

Refunds, if approved, will be processed by Sana Hospitality Services Pvt. Ltd. to the original payment method.

8. No-Show Policy

Failure to arrive for a confirmed appointment without prior notice may result in:

• Partial or full forfeiture of the booking amount
• Denial of future bookings at management’s discretion

9. Pricing & Taxes

All prices are listed in Indian Rupees (INR) unless stated otherwise.

Applicable taxes (including GST) will be charged as per prevailing government regulations.

Final billing shall reflect the actual services availed at the outlet, including any upgrades, add-ons, or additional treatments requested by the client.

10. User Responsibilities

By using the website, you agree:

• To provide accurate personal and contact details
• Not to misuse the website or booking system
• Not to engage in fraudulent or chargeback-related abuse

Any misuse may result in account suspension or legal action.

Initiating unwarranted chargebacks or payment disputes after availing services may result in legal recovery proceedings and permanent suspension of booking privileges.

11. Third-Party Payment Gateway Disclaimer

Payments are processed through third-party payment gateway providers.

The White Door and Sana Hospitality Services Pvt. Ltd. shall not be held responsible for:

• Gateway downtime
• Transaction failures
• Delays caused by banks or gateway providers

Users are advised to retain transaction receipts for reference.

12. Limitation of Liability

To the maximum extent permitted by law:

• The White Door and Sana Hospitality Services Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages.
• Liability, if any, shall be limited to the amount paid for the specific service.

13. Intellectual Property

All content, branding, logos, images, and material on the website are the intellectual property of The White Door or its licensors and may not be copied or reused without written permission.

14. Privacy & Data Protection

User data is handled in accordance with the Privacy Policy available on the website.

Payment information is securely processed by authorized payment gateways and is not stored on The White Door’s servers.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

16. Contact Information

For booking, payment, or policy-related queries:

Business Entity : Sana Hospitality Services Pvt. Ltd.
Email : thewhitedoorbandra@gmail.com