1. Introduction

This Privacy Policy describes how The White Door collects, uses, and protects user information when accessing the website or booking services.

All payments made through the website are processed by Sana Hospitality Services Pvt. Ltd., the authorized billing and settlement entity.

2. Information We Collect

We may collect the following information:

• Name
• Mobile number
• Email address
• Location
• Message
• Payment details (processed securely via third-party gateway)

We do not store card details on our servers.

3. How We Use Your Information

Information collected is used for:

• Appointment scheduling and confirmation
• Customer communication
• Processing payments
• Improving services
• Legal and compliance purposes

4. Payment Processing

All online payments are securely processed by third-party payment gateway providers.

Payment settlements are handled by:

Sana Hospitality Services Pvt. Ltd.
1801, The Affaires Building, Plot No. 9,
Sector-17, Palm Beach Road,
Sanpada, Navi Mumbai – 705, India

The White Door does not store debit/credit card information.

5. Data Security

We implement reasonable security measures to protect user information.

However, no online system is 100% secure. Users acknowledge that they share information at their own risk.

6. Sharing of Information

We do not sell or rent personal information.

Information may be shared with:

• Payment gateway providers
• Legal authorities (if required by law)
• Internal staff for operational purposes

7. Cookies

The website may use cookies for improving user experience and analytics.

Users may disable cookies via browser settings.

8. User Rights

Users may request:

• Access to their data
• Correction of inaccurate information
• Deletion of personal data (subject to legal requirements)

9. Governing Law

This Privacy Policy shall be governed by the laws of India and subject to Mumbai jurisdiction.