What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
• To personalize your experience—your information helps us to better respond to your individual needs.
• To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without
your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc. How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
TERMS & CONDITIONS
Appointment Cancellation Policy
The White Door Spa has a 24 hour cancellation/rescheduling policy.
If you do not show up for your service which is Prepaid, your PrePaid Service is turned into a gift certificate, and the deposit (30%) is used to pay for your time. The remainder of your gift certificate is available for you to use.
Example: You have a PrePaid Facial that you scheduled and did not notify The White Door Spa with an appropriate cancellation notice. Your PrePaid Package or service would be turned into a Gift Card, and that gift card would be used to pay 30% of your regular service price. The remainder of your Gift Card will stay on your account.
Late Guest Policy
We understand life happens. If for any reason you are expecting to be late by 10 minutes or more to scheduled appointment, please call us. We try our best to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day. Please notify us in advance if you are going to be running late for us to make reasonable accommodations.
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment and you will receive an email if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
GIFT CERTIFICATES: Expires in 1 Year, No Cash Value, NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
DEPOSITS ON SERVICES: Expires in 1 Year, No Cash Value, NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
PRE PAID SERVICES: Expires in 1 Year, No Cash Value, NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash. Can be redeemed for a gift certificate which will expire in 1 years.
SERVICES: The White Door Spa does not refund services, but if for any reason you are unhappy, we will provide you with the same, or similar service to help leave you feeling satisfied about your experience at The White Door Spa.
PRODUCTS: We will issue a full refund on products returned and unused within 7 days of purchase.
If the product has been opened, no refund shall be considered.
We accept the Debit & Credit cards: Visa, Mastercard, American Express, Razor pay, Cash, Checks & UPI payments are also accepted.
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